Mandarin Oriental Hotel Case Study Essay -- Business Management Studi

The company Established in Hong Kong in 1963, Mandarin Oriental Hotel Group is and international hotel investment and management group operating ten hotels in the Asia-Pacific region. The company manages each of these hotels and has significant ownership interests in all but Mandarin Oriental, San Francisco and the Phuket Yacht Club Hotel and Beach Resort, Thailand. Mandarin Oriental’s overall corporate quality goal is to achieve a level of excellence that sets the group apart from all of its competitors in the eyes of customers, investors and staff. In order to achieve this level of excellence it strives for total customer satisfaction in its service delivery, and to consistently be a leader in the industry in terms of profitability and the creation of a rewarding working environment for all of its staff. The Mandarin Oriental Hotel has, from its creation, received recognition for providing a level of products and services of the highest quality. While traditions of consistent quality service delivery are practiced at each of the hotels, the challenge to the Group is to develop an ongoing corporate culture of quality service drawing upon the strengths of each individual hotel. At the beginning of 1993, the company introduced a new Group Mission Statement that has been rolled out to every member of staff through personal presentations by the Managing Director at every hotel and corporate office. This Mission Statement has been published in English, Chinese, Thai and Indonesian, and serves as a model in that it conveys guidelines and criteria that can be used by hoteliers who wish to monitor and evaluate their own leadership and quality improvement efforts. Mission Statement The company Mandarin Oriental Hotel Group is a leader in the hotel industry, owning and operation some of the world’s finest de luxe and first class hotels. The mission Their mission is to completely delight and satisfy our guests. They are committed to making a difference every day; continually getting better to keep us the best. The guiding principles Delighting their guests They will strive to understand our client and guest needs by listening to their requirements and responding in a competent, accurate and timely fashion. They will design and deliver our services and products to address their needs. In fact, the MOG a... ...he same as those employed to build their business, they are tied to each other. They are currently developing a Group-wide Guest History network whereby the â€Å"history† of a customer of any one hotel can be accessed by any other hotel so that preferences are immediately responded to even if it is the customer’s first use of a new hotel. When this is in place, a customer of Mandarin Oriental, Hong Kong who prefers a particular type of beverage will find it waiting for him upon arrival at The Oriental, Bangkok. They follow up their customers with a personalized written response to every comment card or letter received and recently have begun telephoning customers for follow up. In every case they strive to let the customers know that they appreciate their comments; that their experiences are important to them; that they want to address the specific instance generating the comment; that they want them to be satisfied and, finally, if appropriate, they explain the change that will be made in their processes to assure achievement of better customer satisfaction in the future. (Go, F.M and Pine, R.(1995). Globalization Strategy in the Hotel Industry. Routledge)

Measuring Crime Essay

There are so many different police agencies and levels here in the United States. Here are a few of the Federal policing agencies: Department of agriculture, commerce, Defense, FBI, and justice, but there are 15 Federal departments. The State level agencies consist of highway patrols, port authorities, state police, fish and wild life police which are only a few of the state levels agencies. At the local level agencies, there are campus, constables, transit police, and sheriff’s department, which also are just a small portion of the local level agencies. With so many policing agencies, we measure the crime level here in the United States with three main tools. â€Å"They are uniform crime report, National crime victimization survey, and the National incident based reporting system. The uniform crime report: Law enforcement agencies voluntarily report crime statistics on a monthly basis to the FBI. Areas of interest are murder, burglary, forcible rape, robbery, aggravated assault, larceny/theft, auto theft and arson. The National victimization survey is conducted by the Bureau of Justice statistics; the survey is conducted every six months on all household members 12 and older to help determine the magnitude of illegal unfair treatment-mainly unreported victimization. The National incident based reporting system is new and currently being tested and evaluated. This system will eventually replace the uniform crime report. Additionally, this report will expand the list of crimes for which data is collected† (University of Phoenix, 2013). Major crime reporting programs and purposes In the United States, there are several modes of crime reporting that assist lawmakers, citizens, and criminal justice officials with accurate information regarding various crimes. The three major programs are the National Incident Based Reporting System (NIBRS), Uniform Crime Reports  (UCR), and National Crime Reporting (NCR). Each reporting system serves a direct reporting purpose that has advantages for some and disadvantages for others. The three crime reporting systems have distinct origins that details the need for the creation of each system while providing justification for its longevity. The three major crime reporting systems are feasible for people trying to gain information on crimes and will be relevant until more intricate systems exist. â€Å"The objective of the Uniform Crime Reporting program is to produce crime statistics for law enforcement administration, operation, and management† (Texas Department of Public Safety, 2014). UCR is a national administrative program that uses collaboration between, states, counties, and federal law enforcement agencies to publish criminal statistics. Although effective, the UCR is not 100 percent accurate because all departments do not report criminal data to the program. The NIBRS focuses on incidents and arrests as opposed to crime completely and the information is generated by local, state, and federal agencies. National Crime Reporting is a program that shows the crime statistics of the nation. It is an index of information that is available to federal, state, and local authorities. The major purposes of crime reporting programs are to provide senior officials with an accurate snapshot of crime data that fluctuates. The data has many purposes to many people like city officials who use the data to place emphasis on certain crimes. The data is also important to media and public citizens who use the information to conduct research or shop for homes. Though the information is mostly accurate, the Federal Bureau of Investigations discourages negatively using the information to depict a region, state, county, or city. There are numerous factors that influence the fluctuation of certain crimes in different areas so using common sense to decipher the sociological factors is necessary. References Texas Department of Public Safety. (2014). The Texas uniform crime reporting program. Retrieved from http://www.txdps.state.tx.us/administration/crime_records/pages/ucr.htm University of Phoenix (2013) Interactive Multi-Media CJI Link [Multimedia]. Retrieved from University of Phoenix, CJA-204 website

Ap Nsl Essay

What are the difficulties in using the â€Å"wall of separation† principle? 5. List and explain the circumstances when the Supreme Court has ruled that freedom of speech may be limited. 6. Define the â€Å"clear-and-present-danger test,† libel, preferred position, prior restraint, imminent danger, and symbolic speech. You may just want to put these straight onto your flashcards 7. Summarize the Supreme Court’s changing interpretations of how to protect both the due process rights of accused criminals and to preserve the safety of the community. Define the exclusionary rule and the â€Å"good faith exception. †. Chapter 19 Reading Outline 1. What does the book say is the pertinent question regarding civil rights? 2. What were the strategies that black leaders followed in order to obtain civil rights? Once basic rights such as voting and integration had been obtained, what issues did civil rights leaders focus on? 3. Briefly outline the steps in the NAACP’s strategy in the fight against segregated schools and indicate the success they had in the courts and in implementing desegregation. . What was the issue concerning desegregation vs. integration? How has this issue been resolved? 5. What were the four developments that made it possible to pass civil rights bills? 6. What accounts for the change in attitude in Congress towards civil rights issues from the 1960s to the present?   How has the Supreme Court changed in its attitudes towards equal rights for women from the early 20th century to today? 8. What are the two standards the Court uses today to in considering sex discrimination cases? What is the debate between those who support â€Å"equality of result† and those who support â€Å"equality of opportunity†? 9. What are the criteria that the Supreme Court has adapted in defining strict scrutiny of any law involving racial preferences? 10. Briefly summarize the highlights of the government’s response to abortion. How did activists for the disabled manage to get The Americans with Disabilities Act passed? 12. Briefly summarize what is included in the law and the objections that some have had to the law.

Does violence on televison lead to violence in real life? Essay

The debate on television violence has been on going for many years now and has produced a wide and varied set of views and research results. Many well established psychologists have attempted, through various types of experiments and observations, to either support or negate a link between violence on television and the violent episodes in â€Å"real† life. These sets of data have thrown up some interesting views and personal conclusions regarding the subject of television violence, and we will show the varying views and conclusions that some of these psychologists have reached; and by using a respected and well known system we will try to show the views of a small section of our community. Previous research into the link between violence and television Over the years numerous psychologists have produced thousands of experiments and or research to support or negate the link between violence and television. In 1987 a psychologist named Cumberbatch produced data on the actual amounts of violence found to be in British television programmes. He concluded that 30% of the programmes contained some form of violence, with an overall frequency of 1.14 violent acts per programme and 1.68 violent acts per hour. Each act of violence lasted an average 25 seconds leading to violence occupying just over 1% of total television airtime. His research showed that in 26% of violent acts death occurred, but in 61% no injuries were shown and the victim was portrayed as being in pain or stunned. In 83% of cases, no blood was shown as a result of a violent act, and considerable blood and gore occurred in only 0.2% of cases. Cumberbatch also revealed that most perpetrators of violent acts were more likely to be portrayed as â€Å"baddies† rather than â€Å"goodies†, and violence occurred twice as frequently in law breaking than in law-upholding contexts. His research, although neither for or against violence on television, gives us an idea of the amount of violence on television we are exposed to. Howitt and Cumberbatch in 1974 analysed 300 studies of television violence and it’s direct effect on children’s behaviour, they played down the link between television violence and the children’s behaviour. A further study into the relationships between the media and violence carried out by Eron 1987and Phillips 1986 found a different conclusion. They concluded that a positive correlation between the amount of aggression viewed at 8 and later aggression at 30 could be seen. George Gerbner (1989) researched television and its influences on human behaviour and said: † Television influences human behaviour because there are â€Å"routes† or mechanisms whereby the content of television can have an effect on what we do, and how we act. Thus, part of televisions influence comes about because of how we learn (by observation and imitation), because of how we respond to certain kinds of story material (arousal/desensitisation), and because of the structure of our inhibitions and the way television provides the kind of stimulation necessary to release them (disinhibition). I called these behavioural mechanisms, because for the most part the influence was shown on some activity† (p128 The Psychology of Television) Aletha Huston (university of Kansas 1989) studied the effects of television violence on children’s behaviour and stated: † Children who watch violent television programmes, even ‘just funny’ cartoons, were more likely to hit out at their playmates, argue, disobey class rules, leave tasks unfinished, and were less willing to wait for things than those who watched the non violent programmes.†(p 142 The Psychology of Television) We can see from the varying studies, different results and opinions of these psychologists just how hard it can be to support or negate a link between violence on television and in real life. How the questionnaires were prepared in class In a classroom environment we produced a questionnaire on peoples opinions relating to the link between television violence and real life. The class split into small groups of three or four and discussed possible questions to add to the questionnaire, trying to have a balance of pro television and anti television questions. The individual group questions were discussed and eight questions picked to make up the actual questionnaire, these questions consisted of four pro television and four anti television, the questions were set out so an anti television was followed by a pro television question. The obvious reason for the split into pro and anti television is to try and produce a questionnaire that will give the people taking part a non-biased set of alternate answers. The questions we decided on where as follows: 1. Violence on TV causes certain people to copy those actions in real life 2. People understand TV is not real life and have no wish to copy what they see 3. Children often act out violence from TV especially cartoons 4. Violence in playgrounds is not influenced by TV 5. Violence is sensationalised in TV soaps to boost ratings 6. Violence in soap story lines is vital to keep viewers interested 7. News programmes use to much graphic violence 8. Graphic violence is needed in the media to show reality in news stories To measure these results we required a scale, this scale is known as the Likert questionnaire scale and was devised in the 1930s, and it works on the principle of asking the question and then giving the subject five possible answers, strongly agree, moderately agree, unsure, moderately disagree and strongly disagree (the first two and last two can be reversed) Questions one, two, five and six were prepared using the answer scale, 1: strongly agree, 2: moderately agree, 3 unsure, 4: moderately disagree and 5: strongly disagree. Questions three, four, seven and eight were prepared using the answer scale, 1: strongly disagree, 2: moderately disagree, 3: unsure, 4: moderately agree and 5: strongly agree. The reason for this is to prevent untrue answers and is explained in the next section. Why are there anomalies in preparation and analysis When preparing the questionnaire we realised that we could possibly encounter problems in the way people would answer the stated questions, the Likert scale is specifically designed to prevent this. For example we could encounter people who would pick only their favourite number and pay no attention to the questions being asked, or people would stick to the left side or right side of each column. The way the scale is set out at the moment both someone who is anti and someone who is pro television would both score the same, 24, and somebody who is unsure of every question asked would score 24 as well. Also a person who sticks to only one side of the scale, say the right side, would score a maximum of 40. This would not form a very interesting conclusion and people’s true views would be unknown so we have to alter the scale to produce interesting results, we alter only the scale and not the actual answers. To alleviate these problems the scale has to go through slight changes when we have all the necessary data, but we must emphasise that only the scores are changed and not any of the actual answers given by the participants After we have made these changes it can be seen that we now have a set of interesting results with definite pro and anti opinions and the people who have not completed the questionnaire correctly have no bearing on the result. How the data was analysed To analyse all the data collected from the questionnaires we needed to produce a graph of all the answers. This table would show in detail how the subjects of the questionnaire answered our eight questions and, when we alter the scale, would provide us with evidence of the pro and anti television feeling. The graph shows all the answers to the questionnaire and also shows the changes made, the numbers in red show how we have altered the value for the actual answer e.g. question 1 answer 1 has now become question 1 answer 5 etc Summary results of questionnaire To find the pro and anti television views of our subjects we needed to work out the over all percentages, these were found by the mathematical processes below: 1. Strongly pro television: value 1 (79) divided by the number of participants (520) multiplied by 100 to give us 15.19% 2. Moderately pro television: value 2, 113/520 x 100 = 21.73% 3. Unsure: value 3, 45/520 x 100 = 8.65% 4. Moderately anti television: value 4, 181/520 x 100 = 34.81% 5. Strongly anti television: value 5, 102/520 x 100 = 19.62% These results show that 54.43% of the people who participated in our questionnaire are moderately or strongly anti television, compared to 36.92% who are moderately or strongly pro television. Other theories for the cause of aggressive behaviour Although the debates still continue on the links between television and aggressive behaviour, other links have been researched and their findings well documented. Probably the most well known person to document his findings on aggressive behaviour was Sigmund Freud (1856-1939); he had a psychoanalytical approach and stated that we all have innate instincts in the form of something called Eros (the seeking of pleasure and self-preservation) and Thanatos (a tendency to self destruct) He tells us that this tension can often lead to the Thanatos being projected outwardly and onto others. Freud stated that the need for displaying aggression comes as naturally as the need for food, drink and sex. The aggressive instinct can be displaced through cathartic activities such as sport. Megargee (1966) supported Freud in his findings and found that crimes are often committed by over controlled individuals who, over a period of time, have repressed their anger. Another approach to this topic was Lorenz’s ethological approach, his hydraulic model claimed that ‘aggressive energy builds up gradually over a period of time and needs to be released periodically.’ Lorenz (1966) stated that aggression is connected with our need to be adaptive, to fit in and survive within our environment. Dollard et al (1939) adopted a very different approach, the frustration-aggression hypothesis. This hypothesis claimed that aggression is always a consequence of frustration and the existence of frustration always leads to aggression. Dollard et al view aggression as innate and in doing so agree with the findings of Freud and Lorenz, but, say it would only take place in particular opportune circumstances. Aggression could possibly be delayed or it could be aimed at a third party, a scapegoat. It is as if the mind thinks things through and only acts when the time is perceived to be right, or is advantageous. Another view is that of Berkowitz (1966) who says we rely on certain cues to trigger our responses. Frustration leads to anger, which is different from actual aggression, the frustration cues a readiness to act. Then only an environmental cue will actually trigger aggression. This theory is somewhat similar to the frustration-aggression hypothesis but it has the intermediary response that takes the form of anger, something has to come along that tips us over the edge. Bandura (1961, 1963, 1965, 1973, 1994) produced a theory on social learning. He claimed that aggressive behaviour was learned through observation, imitation and reinforcement of aggressive models. Even non-tangible reinforcements such as the words † be tough† can have the same effect. Bibliography Course notes R Walters & P J Daly 2003 The psychology of Television John Condry

Border and Coastal Security (Criminal Justice) Essay

`Hardened Border Paradox’ and `Open Border Paradox. The `Hardened Border Paradox’ refers to the situation when tougher border controls fail to achieve their objective – stop illegal migrants and smuggling. Instead, it is argued, these tougher controls create an atmosphere ripe for spread of criminal activity. Jeane J. Kirkpatrick, Senior Fellow in National Security Studies at the Council on Foreign Relations, in his written testimony before a hearing of the Committee on Foreign Relations, United States Senate noted that â€Å"draconian measures to police the border invariably provide incentives for informal arrangements and criminal conspiracies to overcome cross-border barriers to commerce and labor movements†. There appears an industry for helping illegal migrants, whereas the cooperation of law enforcement bodies is reduced when one side unilaterally pursues strict policies. The border becomes more â€Å"chaotic†, and tough regulation â€Å"creates a demand for those who are in the business of arranging the illegal crossings† (Kirkpatrick, 2004). This paradox can be resolved by combating illegal groupings and promoting cooperation at the border between authorities on both sides. The ‘Open Border Paradox’ includes the need to combat the movement of terrorists and smugglers across open borders without damaging the free flow of goods and services that benefits the economies of both nations. This paradox exists, for example, on the US-Canadian border where the flow of goods and services is in dependence on anti-terrorist measures. To overcome this paradox, authorities from both sides can create special projects targeting terrorists without jeopardizing trade flows. Kirkpatrick in his testimony points out the example of a bi-national â€Å"Integrated Border Enforcement Team (IBET)† created on the US-Canadian border to overcome smuggling in 1996. Is it cost effective to spend millions and millions of dollars in an effort to stop a handfull of people` who are bound to terrorize the United States? Counteracting the bunch of people bound to terrorize the United States is worth millions of dollars and perhaps even more. This number is commensurate with the devastating impact September 11th and other events had on the development of the American economy and national security. Efforts to combat terrorism within the United States are also costly. The negative effect of terrorist activities on the economic activities of Americans can hardly be overrated. Terrorism poses a risk to the United States and all of its business. Foreign partners contemplating a deal with US companies will be more reluctant to do so if they perceive the state as being in continuous danger of an external attack. This means loss in indirect costs from dangers to the national security, with the effect similar to that political instability in developing nations has on their ability to attract and retain direct foreign investment. The costs of failing to keep the terrorists out are therefore serious issues that have to be addressed in order to prevent the possible danger to the economy. In this way, these efforts are similar to risk management in business. The risk averted may never materialize, and all the costs seem to have sunk in vain; however, if the risk did materialize, the impact on business would have been much greater. Speaking of the need to avert a terrorist attack through anti-terrorism campaigns, one need not forget that it is not only economic prosperity that is at stake. The negative impact on the quality of lives of Americans from September 11th attacks cannot be measured in dollars alone, for here one must factor in the pain, the grief, and the fear that affected even those who only saw the attacks on TV. The government has to deliver public goods to the people, and national security is one of them. Therefore, spending large sums on anti-terrorist measures is a sound idea as long as helps to prevent the terrorists effectively from getting into the country and perpetrating their crimes.

Fair goal Essay Example | Topics and Well Written Essays - 750 words

Fair goal - Essay Example me matches without selling it for the club or taking any money from them because if they saw it in the match we can also tell the other club to check it while we are using it in this match so they can know what is it and how it works. There was something like our product before but smaller and it was like a small electronic device inside the ball and if it pass the line will make a sound but they couldnt make it and they lost their product and their money.   Ã‚  Ã‚  Ã‚  The Competitors in this product will be few or no Competitors because as we said before it is new thing and no one tried it before. This is a great advantage to this, as it means we d not have to worry about having a unique seeing point or a strategy that is better than others. But we are afraid of one thing which is : What if someone after he saw our product try to make something like our product ? This is possible as all it takes is the idea for somebody to see and then claim it as their own and try to market it and make a profit for themselves. This will make us in big trouble because maybe he has support more than us or he have relations with people in the clubs and he can destroy us quickly and we will lose everything. This would be extremely bad for us in every way. But if we work fast and try our product in the small leagues and stay away from the big leagues we will be in the safe side and there will not be as much of a risk. We only want to make for us a name and to make the people know our products so when we get the chance to try it in the big leagues they will know it and will buy it from us. Because if we start in the Big league no one will try us but we can make a deal with one of the big clubs in the world like Barcelona and Real Madrid and we pay them some money to let us try our product in some of their matches so the people know about it more. So we want to start small and lower risks, and then if we are successful, we can then try bigger ventures and bigger clubs. The Strengths ,

Another Countryby James Baldwin Essay Example | Topics and Well Written Essays - 500 words

Another Countryby James Baldwin - Essay Example The time period used in this book is late 1950s. The main concept discussed is in this book is how life teaches you different lessons. His digression from the right paths has led him to the point of suicide. Therefore, one must always be steadfast and use the right paths for fame so that he may not live to regret in the later path of his life like Rufus. Rufus was in love with a woman called Leona, who was a white woman. Rufus used to beat Leona and always used to ask her "Do you love me" This shows the inner insecurity that Rufus felt about his relationship. This relationship wasn't successful as Leona goes insane in the end and Rufus was at a point of committing suicide. This shows that it was increasingly difficult in America at the time for people of different races to get together and get married. And this discrimination was probably the reason why Rufus committed suicide.The racial discrimination was so common in America during that time that Baldwin correctly highlight in the words of Cass, a character from his novel: All policemen in those days were working for white people and they treat blacks very badly. In his novel at point of (245) we were told what Cass thought about policemen and how they used to treat black people. Another important characters discussed in the novel were Vivaldo, Ida's lover, Rufus's best friend, and an aspiring novelist; Eric, a white actor from the South and Rufus's erstwhile lover who has fled to France; Yve